Privacy policy

Our Privacy Policy aims to apprise you of how we collect, manage and protect the personal data which we receive through this website or by any other means such as by telephone, email or postal services.

Scope of the Privacy Policy

This Privacy Policy applies to the personal data provided by our clients, providers, persons seeking information, job candidates and, in general, to the data supplied by third parties when deemed necessary for the development of our business activities and always when a legitimate reason exists for the processing of their data on the part of Mecalux.

Responsible party

MECALUX UK Ltd.

Company No.02053742, Registered in England.

Registered Office: Unit 8, Junction 6 Industrial Park, Electric Avenue, Birmingham, B6 7JJ.

Tel. +44 (0) 203 8685 760

Email: data.protection@mecalux.com

Information we collect

We gather personal identification data such as your name, address, telephone number, email or your username as required by sections of this website, when you request information, purchase our products, register as a user and, in general, when it is deemed necessary for the continuance of business relations with MECALUX. In the case that maintenance service is provided, your voice may be recorded. In the event purchases are made via the Internet, banking data that may be provided shall be transferred directly to the banking entity through the respective payment gateway; as such, the data corresponding to your debit or credit card shall not be accessed or stored by MECALUX.

Information gathered automatically: the IP addresses that MECALUX receives from all the website’s users since said IP addresses are sent by browsers automatically whenever access is requested to this website, can be stored for internal purposes such as to ensure the website’s quality, keep it secure, measure visitor traffic and determine the most visited sections of the website. This information does not identify website users. We can compile this information by means of cookies, as explained in the Cookie Policy

Purposes for processing your data

The personal data supplied to us are processed for the following purposes:

deal with your requests for information and visits;
manage business relations;
contact you through email;
send business communications by post or email to apprise you of our products, services, sales and promotions, provided that you have consented to them;
carry out surveys on our products and services in order to know about your experience with MECALUX and offer you better customer care and service; and
provide online support to address your requests for maintenance service, technical assistance or information.

If you are a job candidate, your data can be processed in order to:

carry out personnel recruitment procedures;
and apprise you of the job vacancies that arise in our organisation.
request job references from people or companies to which you have rendered your services; and
when applicable, to hire you as an employee.

Your data’s conservation period

In the event you request information on our products and services, your data will be conserved during the time needed to communicate said information to you.

In the event that technical support, maintenance service or information is requested online, your data will be stored for the time necessary to attend to your request, manage business relations, provide service and fulfil legal obligations.

If you maintain business relations with MECALUX, the data provided for this purpose will be conserved while business relations are maintained or during the years required to comply with the accounting and fiscal obligations in force.

Your personal data could be processed to send you surveys on our products and services in order to know about your experience with MECALUX and offer you better customer care and service. These data will be retained for the time required to measure your satisfaction with MECALUX.

In the event you consent to receive advertising by post and email your data will be maintained until you communicate your wish to unsubscribe for that purpose to us or until you exercise your right of cancellation of your data.

If you are a job candidate, the data provided for this end will be conserved until the job posting has been allocated or until you exercise your right of cancellation. In the event you do not exercise your right of cancellation within one (1) year, your data will be cancelled after said time. Assuming that you are hired for the job post, your personal information will be conversed during the length of the working relationship and during the legally-prescribed period.

Legal grounds for processing your data

MECALUX is entitled to handle your data to process your orders, to provide the agreed-upon services and to send the requested information for carrying out the respective purchase contract or provide services in response to the interested party's request for pre-contractual measures.

MECALUX is entitled to send business communications about our products, services, sales and promotions if you have given your consent.

By the same token, MECALUX has a legitimate interest in carrying out surveys which are intended to improve customer service.

In any event, you have the right to revoke the given consent, in a non-retroactive manner, at any time.

Your data can be communicated to these recipients

Your data can be transmitted to other companies of the MECALUX Group and our business partners inside the European Union and, on a residual basis to other countries when strictly necessary and only in order to fulfil your requests for information, to manage your business relations with us and to provide technical support or information. You can consult the information of the Group’s companies on our website https://www.mecalux.co.uk

Protection of your data

It may be necessary to create a user account and configure a password to use specific functionalities or services offered by our websites. In which case, it is your responsibility to maintain password confidentiality. We deem that any person who accesses their account with their password is authorised to do so and we are not responsible for unauthorised accesses nor the damages that these may cause. In the event that you have knowledge of the illegal use of the account and its password, or of any other problem related to the account’s security, you must change the password and inform us immediately.

Furthermore, we inform you that MECALUX has implemented the necessary technical and organisational measures to ensure the privacy and security of your data.

Your data protection rights and how to exercise them

You have the right to access your personal data, to rectify inaccurate data or request their deletion when they are no longer required, as well as to object to the processing of your personal data and to seek the transfer of the same. In certain circumstances, you can request restricted processing of your personal data.

If you have any questions whatsoever with respect to our Privacy Policy or wish to exercise the rights mentioned here, you can send a letter to MECALUX UK Ltd., Registered Office: Unit 8, Junction 6 Industrial Park, Electric Avenue, Birmingham, B6 7JJ, attaching a copy of your identification documents, or an email to data.protection@mecalux.com and title it “Data Protection”.

Should you have any questions or concerns about this Privacy Policy and the exercising of your data protection rights, please notify us by emailing data.protection@mecalux.com. In the event you consider your protection rights have been infringed upon, you can file a complaint with the pertinent Supervisory Authority with regards to Data Protection.

Validity and amendment of the Privacy Policy

The Privacy Policy is carried out in accordance with the General Regulations on Data Protection and is in force from the publication date. MECALUX may amend the Privacy Policy; each new version will be published on this website.

Last updated: May 2021